Through an unfortunate turn of events having to do with a local pick-up installation that got a bit out of hand – an overzealous string replacement lead to a chip which lead to an errant spray of superglue across the face. I ended up getting a Lafferty F-Style and couldn’t be happier. Dennis was quick on the draw responding to my e-mail questions and gave some great advice. That can be a tough decision getting an instrument sight unseen (or sound unheard). You guys rock! After looking all around my city and finding only 2 low quality mandolins to look at, I knew I had to go the online route to get something worthwhile. Just when I thought customer service was a thing of the past, I came across the Mandolin Store. I hope these good tidings make it to the ears of those who help make this place such a pleasant shopping experience. As somebody who has worked in customer service for years, I understand that instances of positive feedback can be few and far in between. After my experience, I plan on being yet another voice among the many others that speak highly of this establishment. I’ve heard many compliments regarding the quality of customer service, as well as the quality of instruments that are sold at The Mandolin Store. I especially appreciate the complimentary hard case that was included.
It plays wonderfully and I couldn’t find a single flaw upon taking it out of the box. Not only did my order arrive quickly, but the instrument was set up perfectly as well. I’m sending this message because I wanted to express my immense satisfaction with my new mandolin, and to praise the efficiency and quality of purchasing through this company. My name is Jake and I recently purchased an Eastman MD504 mandolin from your website.
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Meantime, feel free to add this to your testimonials if you’d like. Your customer service is amazing, and I will look to you for all future mando acquisitiveness. Thanks especially for spotting the coloration that I was hoping for at IBMA, and remembering my interest. This, finally, is a mandolin I want to play. You were right, it blows away the cheaper stuff and holds its own with instruments costing twice as much. Hi Dennis – Thanks so much for steering me to your F5 Custom. I teach mandolin workshops in the Pacific Northwest and will be sure to recommend your store to my students and picking friends. The price was very fair and TMS even paid the shipping costs.
The mandolin is everything I was told it was and more. I am writing this testimonial to let you and your potential customers know how pleased I am with both the mandolin and your service. I recently purchased a used Kentucky KM 950 from your shop.
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